The National Marine Fisheries Service (NMFS) aimed to assess and enhance its performance management system to ensure fair and effective practices throughout the organization.

CIDIS implemented a comprehensive performance assessment that included:

• Conducting statistical analyses of performance management outcomes to identify potential gaps and areas for enhancement
• Researching organizational policies and practices to interpret performance data and prioritize areas for improvement
• Conducting focus groups and interviews across the organization to understand variations in how performance management processes were being implemented and experienced
• Working directly with leadership and key stakeholders to develop data-driven recommendations to ensure equitable and impactful performance management practices

Following an in-depth analysis of data and valuable employee insights, CIDIS put forth compelling recommendations designed to transform NMFS’s performance management practices. Key recommendations included structural enhancements to standardize evaluation processes, policy revisions to guarantee the consistent application of performance standards, and robust training programs tailored for both supervisors and employees. These recommendations presented NMFS leadership with a powerful roadmap for cultivating a more effective and equitable performance management culture, ultimately driving organizational success and employee engagement.